Innovations for Poverty Action

Anthony De Luca March 16, 2010 Information Technology / Announcements

Welcome....

Use this help desk to submit requests for:

Support requests will be addressed in a triage fashion based on the following criteria:

  • Equipment obtained with consultation and approval of  IPA New Haven (HQ) IT Department receives precedence over equipment purchased without consultation and approval of IPA New Haven (HQ) IT Department.
  • Standard equipment, as identified in Equipment List Form Topic, will receive priority support over non-standard equipment.
  • Emergencies affecting project work will be prioritized over issues that do not affect project work.
  • Email and user requests will be batched and processed weekly, thus receiving a lower priority than hardware and software problems. See Email request topic in Announcements section found in Forums.
  • IT related problems due to lack of coordination with IPA New Haven (HQ) IT Department may result in a charge to project budget for time spent addressing issue.

Additional Information:

Visit the Forum section